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Coronavirus

If you’re struggling to pay your Life Cover monthly premiums because of coronavirus, help is available. Please visit our Frequently Asked Questions page for more information. Alternatively, please contact our HSBC Life Protection Plan Support team at Support@lifeprotectionplan.hsbc.co.uk or 0333 207 5563 to find out more.

Contact us

Complete support for you and your business
At HSBC Life we know we can only succeed with you by our side. This is why we’re committed to supporting financial advisers in every way we can – from getting you set up with us to quickly resetting that password you’ve forgotten. Because together, we all thrive.

HSBC Life Protection
Select from below the best way to contact us according to your query.

HSBC Access for advisers
Your adviser portal, HSBC Access, enables you to simply manage all aspects of your business with us online, 24/7.

Manage your applications: retrieve applications in-progress, put a policy on risk, download the client’s Policy Schedule or application summary
Update your profile and details
Keep track of your commission status and history

Go to: HSBC Access.

    Distribution Support Team
    Fast and efficient. We have a team in place for all your sales support; readily processing and completing new agency applications so that the on-boarding experience is as smooth as possible.

    Plus our Senior Business Development Managers are on hand too. Each has a wealth of sector experience and understands the particular demands and opportunities of their allocated region. Their role is to help you and your business; whether that’s identifying sales and planning opportunities, clarifying a particular product detail, or even providing CPD training to support ongoing learning and development.

    •  lifebdmsupport@hsbc.co.uk

    Admin Support
    Whether you need to update us on details of your client’s application, have an issue with a direct debit, wish to query your commission or are having trouble logging into your online portal, our administrative support team is here to help.

    •  0333 207 5563
    •  support@lifeprotectionplan.hsbc.co.uk
    •  HSBC Life (UK) Limited, P O Box 1053, St. Albans, Hertfordshire, AL1 9QG

    Investments

    HSBC Onshore Investment Bond
    If you have any questions regarding the HSBC Onshore Investment Bond, would like a current valuation or want to make a change to an investment, just select from below the best way to contact us according to your query. Our teams are here to help you.

      HSBC Onshore Investment Bond – Distribution Support Team
      The Distribution Support Team provides comprehensive support for financial advisers with product and (new business) paperwork queries:

      HSBC Onshore Investment Bond product details
      Trust and Application paperwork completion
      The HSBC Onshore Investment Bond new business process

      •  bondbdmsupport@hsbc.com

      HSBC Onshore Investment Bond – Administration Team
      The Administration Support Team process all new business paperwork and also help financial advisers who have questions about new applications or existing HSBC Onshore Investment Bonds:

      Process all Application and Trust forms
      Updates on new business cases
      Ongoing policy servicing, administration and valuation queries

      •  0345 603 9164 (9am to 5.30pm -Monday to Friday, excluding public holidays)
      •  servicing@bond.hsbc.co.uk
      •  HSBC Onshore Investment Bond Team, HSBC Life (UK) Limited, PO Box 1053, St. Albans, Hertfordshire, AL1 9QG

      HSBC Onshore Investment Bond – Business Development Managers
      Every one of our Business Development Managers has a wealth of experience and a passion for delivering high quality support.

      They are committed to helping you and your business – whether it’s providing product information, discussing potential sales and planning opportunities, or delivering CPD training to support your ongoing learning and development.

      •  bondbdmsupport@hsbc.com

      HSBC Life is very proud that we have been awarded a 2020 Defaqto Gold Star Award (the highest available rating) for our Service – which is based on Financial Adviser feedback.

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