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If you’re struggling to pay your Life Cover monthly premiums because of coronavirus, help is available. Please visit our Frequently Asked Questions page for more information. Alternatively, please contact our HSBC Life Protection Plan Support team at or 0333 207 5563 to find out more.

Keeping you ahead of the game

Expert medical advice now available free with HSBC Life

HSBC Life Protection and Critical Illness products have been enhanced with the addition of HSBC Life Online Health Services, accessed through an app, giving customers the benefit of a variety of health and wellbeing services according to the policy that the customer holds.

Ranging from a second medical opinion and virtual GP appointments through to prescription services, a health MOT and mental health support – the HSBC Life Online Health Services app has been launched in partnership with Square Health.

This important new benefit could be a strong incentive for your clients in deciding which protection policy to choose and provides added value services to support your clients’ health and wellbeing.

What online health services can policyholders access?

Our new app will provide customers with valuable health and wellbeing services delivered by video call (or phone where required). It is available to both new and existing HSBC Life customers.

The services vary by policy type, as follows:

  HSBC Life Protection HSBC Critical Illness HSBC Critical Illness Plus HSBC Life and Critical Illness HSBC Life and Critical Illness Plus
Second Medical Opinion
Remote GP Consultation
Prescription services
Mental Health Support
Health MOT

Services are available at no extra cost – with no consultation fees and no insurance excess. All existing customers will be contacted to introduce this new service, but if you are looking for a reason to re-establish contact with any clients, it provides a great opportunity to get in touch.

Please note that HSBC Life Online Health Services do not form part of your client’s insurance policy and HSBC Life have the right to change or remove these additional health services at any time. Such a decision will not affect your client’s insurance cover with HSBC Life in any way.

Who are Square Health?

Square Health are established and well-known providers of medical solutions. Founded by doctors, the team works with over 5,000 medical specialists across the UK, 200 staff and a software development team of over 100.

Its tried and tested digital systems make it easy for clients to access the information and experts they are seeking.

Why are HSBC Life providing Online Health Services?

This new platform strengthens the life protection offering from HSBC Life and adds to its portfolio of digital services. It has been developed as part of HSBC Life’s ongoing recognition of the vital importance of health to individuals and their families – particularly since the onset of the global Coronavirus pandemic.

Mark Hussein, CEO of HSBC Life (UK) Limited, said: “COVID-19 has changed the traditional view of how we think of face-to-face medical appointments. By introducing our new Online Health Service we hope to help our customers meet with a remote GP* virtually in the comfort of their own home.

Our new service also provides eligible customers with access to a second medical opinion which means they can have a further consultation on treatment options with a UK-based medical specialist. It is essential that we diversify our product offering in the current environment and evolve to provide our customers with the best service possible.”

How can I find out more?

For more on HSBC Life Online Health Services

To compare HSBC Life Protection products

Alternatively, contact your local HSBC Life Business Development Manager.

*Remote GP Consultation-  is available with the following policies:

HSBC Critical Illness

HSBC Life and Critical Illness

HSBC Critical Illness Plus or HSBC Life and Critical Illness Plus