How to make a claim
Your client, or you on behalf of your client, can make a claim by:
Telephone: 0333 207 5563
9am – 5.30pm Monday to Friday (excluding public holidays)
Writing: HSBC Life (UK) Limited, PO Box 1053, St Albans, AL1 9QG
To help us to continually improve our service and in the interests of security, we may monitor and/or record your, or your client’s, communication with us.
Our 3 step tele claims service
STEP 1: Your client registers a claim.
STEP 2: Your client speaks directly with a Personal Claims Adviser, who takes the details over the phone. There are no lengthy claim forms to complete! Your client signs the consent form digitally.
STEP 3: We gather evidence and assess the claim against the Policy Terms and Conditions. Our claim decision is communicated to the customer by phone.
Quick & personal service
Customer call back with a Claims Specialist next working day following the notification of the claim
No claim form to complete – proactive and empathetic tele-claims service
Direct telephone number of Claims Specialist given to customer – no barriers to making a claim
How long does it take us to pay out?
Critical Illness or Terminal Illness claims: Average 5 weeks. Over 50% of claims paid within 1 month of notification. (based on Q1 2020, HSBC Life internal data)
Life claims: Average 3 weeks. Over 80% of claims paid within 1 month of notification (based on Q1 2020 HSBC Life internal data)