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Coronavirus

If you’re struggling to pay your Life Cover monthly premiums because of coronavirus, help is available. Please visit our Frequently Asked Questions page for more information. Alternatively, please contact our HSBC Life Protection Plan Support team at Support@lifeprotectionplan.hsbc.co.uk or 0333 207 5563 to find out more.

This Cookie notice provides you with information about the cookies we use and the purposes for which we use them.  

You can manage your cookie preferences at any time:

What are cookies?

Cookies are small pieces of data that websites store on your browser when you visit them. Cookies are useful because they allow a website to recognise your visit and collect information about how you use that website.

The length of time for which cookies are stored on your browser varies depending on the cookie. Some cookies only last for your online session, whereas others will stay on your browser for a longer period. We aim to set our cookies for no longer than 13 months and are working with our trusted partners to ensure cookies are always set for a reasonable period of time.

The cookies we use

The cookies we use are either strictly necessary or optional.

Strictly necessary cookies

Strictly necessary cookies ensure that our website is able to function properly. We don’t have to ask for your consent to store these cookies on your browser. We’ve listed the categories of these strictly necessary cookies below.

Cookies that help you log on

We use these cookies to remember who you are when you log on to secure areas of our website. You won’t be able to log on without them. 

Cookies that help us provide core services and features

Tealium (Tag Management)To allow us to control the deployment of tags (software that enhances our website) and also to enable the capture and respect of consent preferences obtained from our users

We use these cookies to provide core services and features on our website. These services and features won’t work without them. 

Optional cookies

We’d also like to use cookies to provide optional features, improve our website and support advertising and social media.  

We understand that not everyone likes data to be collected about them when it’s not strictly necessary, and so we’ll ask you to set your preferences when you first visit our website. To make it easier to choose which optional cookies to accept, we’ve organised these cookies by category. These are set out below. Where relevant, we’ve also explained which of our trusted partners helps us make use of these optional cookies.

You can choose which categories you’d be happy for us to use in your cookie settings and make changes at any time by selecting ‘Manage cookie settings’ at the top of this page.

Cookies that help us improve our website

We use these cookies to help us understand how people use our website. We can then use this data to improve how our website works. For instance, we may use analytics providers to identify and count visits to our website and to see which pages people go to and what they do there.

Who else sets these cookies?For what purpose?
Adobe (Analytics)To enable us to understand how you use and engage with our website

How we remember your cookie preferences

Your preferences are stored in cookies stored on your browser. If you switch off a category of cookies that you’ve previously accepted, then for technical reasons those cookies will not be deleted.

To delete cookies from your browser, we recommend that you clear your browser data. If you do this, or change browser, we’ll ask for your preferences again when you next visit our website.

Cookies and your browser settings

You can use your browser settings to delete cookies that have already been set at any time. You can also use your browser settings to manage cookies, for example, to switch off a cookie altogether. If you do this, it could mean that we can’t use strictly necessary cookies properly and so parts of our website may not work correctly.

For more information about how to use your browser settings to clear your browser data or to manage cookies, check your browser ‘Help’ function.

Our websites

We’re changing the way we set cookies on the websites we manage. This means that some of our websites may ask you to accept cookies again, or they may not yet be able to fully respect your preferences. We’re working on this. Please contact us if you have any questions.

Cookies and your privacy

The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by name, IP address or session ID. You have rights regarding how we collect, store and use your personal data.

You can learn more about how we use your personal data in our privacy notice.