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If you’re struggling to pay your Life Cover monthly premiums because of coronavirus, help is available. Please visit our Frequently Asked Questions page for more information. Alternatively, please contact our HSBC Life Protection Plan Support team at or 0333 207 5563 to find out more.

How to make a claim

STEP 1: You, or a dependant registers a claim.

Telephone: 0333 207 5563

9am – 5.30pm Monday to Friday (excluding public holidays)

To help us to continually improve our service and, in the interests of security, we may monitor and/or record your or your client’s communication with us.


Write to us: HSBC Life (UK) Limited, PO Box 1053, St Albans, AL1 9QG

STEP 2: You will be contacted the next working day by a Personal Claims Adviser who will take the details over the phone. There are no lengthy claim forms to complete! You sign the consent form digitally.

STEP 3: We gather evidence and assess the claim against the policy Terms and Conditions. Your dedicated Personal Claims Adviser will always communicate our decision to you by phone. We use people, not paper.