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If you’re struggling to pay your Life Cover monthly premiums because of coronavirus, help is available. Please visit our Frequently Asked Questions page for more information. Alternatively, please contact our HSBC Life Protection Plan Support team at or 0333 207 5563 to find out more.

How to make a complaint

We’ll do all we can to help and put things right if something has gone wrong. Our Common Help topics may help solve your issue. Alternatively, you might find what you’re looking for on our Help and Support page.

Getting in contact

Please remember when contacting us:

  • to include your company name, full name and postal address, email address and your preferred daytime contact number
  • provide as much information about your complaint as possible (what happened and when) to ensure a quicker response time
  • let us know how and when it is best for us to get in touch