Access a world of healthcare from your phone, anytime, wherever you are
The services available vary by the type of policy you hold;
| HSBC Life Protection | HSBC Critical Illness | HSBC Critical Illness Plus | HSBC Life and Critical Illness | HSBC Life and Critical Illness Plus | |
|---|---|---|---|---|---|
| Second Medical Opinion | |||||
| Remote GP | |||||
| Prescription Services | |||||
| Physiotherapy | |||||
| Mental Health Support | |||||
| Health MOT |
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Second Medical Opinion
The reassurance of a medical expert and a second opinion.
An extra layer of reassurance. Check, investigate or confirm a diagnosis, ask questions and get advice on treatment options from a UK-based medical specialist
Key features
• Consultation with a specialist matched to your diagnosis
• Written report only shared with your doctor upon request
• Referral to a specialist for a face-to-face consultation, if recommended
• Covers all medical conditions, including mental health
• Up to a total of 2 consultations per policyholder (any child consultations are included in this) per year.
How to get your Second Medical Opinion
Simply navigate to Second Medical Opinion in the HSBC Life Online Health Services app and follow the instructions on screen. You’ll be asked to give details of your diagnosis or medical condition, enabling you to be best-matched with a specialist from over 5,000 health and medical professionals.
Following the appointment, your medical details will be updated on the app. If requested, a written report will be shared with your own doctor. See our guide for full details of the service.
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Remote GP Consultation
A remote doctor who’s always close at hand
Your consultation is only a call away. Talk to a UK doctor 24/7 about any health or medical concern
Key features
• 5,000 leading GMC-registered UK doctors and medical specialists
• Health history is securely encrypted
• Q&A function within the app at any time
• Consultation via video (or telephone, if the signal is weak)
• Referral to a specialist or face-to-face appointment, if necessary
• Up to a total of 8 consultations per policyholder (any child consultations are included in this) per yearHow to use Remote GP Consultation
Simply navigate to the Remote GP Consultation section of the app and tap to book a consultation.If for any reason the app is unavailable, simply call Square Health directly on 0333 577 2040.
You will normally be offered an appointment within two hours. See our guide for full details of the service.
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Prescription Services
The medicine you need without the hassle you don’t
The easy way to get a prescription. Your Remote GP is also able to write private prescriptions without you needing to visit a clinic.
Key features:
• Prescriptions written as part of your Remote GP consultation
• No charge for the prescription itself
• Doctor will outline medicine cost before prescribing
• Service registered with the Care Quality Commission (CQC)
• Sick notes can also be prescribed, where appropriate, for a £15 feeHow to use Prescription Services
Book your consultation through the app using Remote GP Consultation.
If the doctor or consultant then recommends any medicine, you will be offered a private prescription. See our guide for full details of the service and any additional costs which may be incurred for private prescriptions.
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Physiotherapy
Treat musculoskeletal pain and injuries without leaving the house
Restoring movement and function. Take advantage of an initial assessment, personalised treatment plan and up to 8 video-call physiotherapy consultations a year.
Key features
• After consultation, a bespoke treatment plan may be created
• Referral to a specialist or face-to-face appointment, if necessary
• Recommended physio equipment can be posted out to you
• Up to 8 consultations per policyholder a yearHow to access the Physiotherapy benefit
Book your video – consultation through the app. Based on the physiotherapist’s recommendation a treatment plan may be created, including an exercise plan that you can access through the app. See our guide for full details of the service.
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Health MOT
Get a clearer picture of your health and wellbeing
Knowledge is power. Arrange a Health MOT through the app to get tested on the status of over 20 health markers using a simple blood test kit
Key features
• Initiate your Health MOT from the app
• Your sample will be examined by an expert in one of our designated laboratories
• Receive a clearly explained laboratory report
• Available to each policyholder once per year
• Covers over 20 health markers including:
– Kidney health
– Liver health
– Bone health
– Diabetes risk
– Cholesterol statusHow to book your Health MOT
You can simply book your Health MOT through the app. A blood test kit with full instructions will then be sent to you, along with a pre-paid return envelope. This benefit is only available to you as the policyholder.See our guide for full details of the service.
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Mental Health Support
Putting your mental health front of mind
Looking after your mind. Access an initial video assessment with counsellors, therapists who specialise in cognitive behavioural therapy (CBT) and psychologists – and get up to 8 psychotherapy sessions a year
Key features
• Expert counsellors, CBT therapists and psychologists
• Covers all treatment areas including depression, anxiety and sleep disorders
• Access online self-guided NICE-approved* CBT programmes
• Referral to a specialist or face-to-face appointment, if necessary
• Up to 8 consultations per policyholder a year
How to access Mental Health SupportAccess your Mental Health Support service through the app. Book an initial assessment via video call with a qualified counsellor, cognitive behavioural therapist or psychologist. See our guide for full details of the service.
*The National Institute for Health and Care Excellence (NICE) provides national guidance and advice to improve health and social
care. These evidence-based guidelines aim to promote clinical excellence.