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Coronavirus

If you’re struggling to pay your Life Cover monthly premiums because of coronavirus, help is available. Please visit our Frequently Asked Questions page for more information. Alternatively, please contact our HSBC Life Protection Plan Support team at Support@lifeprotectionplan.hsbc.co.uk or 0333 207 5563 to find out more.

Why HSBC Life?

Our financial strength

We are HSBC Life (UK) Limited, part of HSBC Group one of the world’s biggest banking and financial services organisations. But did you know that HSBC Life has been providing customers with innovative life protection and investment products for over 30 years in the UK?

Financial Services Compensation Scheme (FSCS)

HSBC Life (UK) Limited is covered by the FSCS. If HSBC Life (UK) Limited is unable to meet its obligations, you may be able to claim compensation. This is limited to transferring your policy to another insurer providing a new policy. If this is not possible, then the FSCS will provide cover for 100% of the claim with no upper limit.

Our Claims Service

We’re proud of our claims record and the levels of service we provide

We have been helping people protect their families for over 30 years. During this time* we have paid:

  • £1.4bn in claims to over 36,000 HSBC customers
  • 22,417 life insurance claims, totalling £699,830,182
  • 14,349 critical illness claims, totalling £730,856,639
  • 100% of all life and 98.1% of critical illness claims in 2019 across HSBC Life (UK) Limited products

What’s more we also have a 9.6 out of 10 satisfaction score from critical illness claimants – Voice of Customer Survey average score in 2019 based on 120 respondents

* Since HSBC Life (UK) Limited started doing business in 1988. Figures correct as at 31st December 2019

HSBC Onshore Investment Bond – track record

HSBC Onshore Investment product has a 2019 Defaqto 5 Star Rating and a Defaqto Gold Service rating for second consecutive year. Defaqto independently rates products across more than 60 categories and a product with a 5-star rating is considered by Defaqto to be an ‘excellent product with a comprehensive range of features and benefits’. Defaqto service rating is based on Financial Adviser feedback.