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Coronavirus

If you’re struggling to pay your Life Cover monthly premiums because of coronavirus, help is available. Please visit our Frequently Asked Questions page for more information. Alternatively, please contact our HSBC Life Protection Plan Support team at Support@lifeprotectionplan.hsbc.co.uk or 0333 207 5563 to find out more.

Contact us

Protection
You have direct access to your policy via your portal, HSBC Access. Here you can manage your account online.

    For queries related to:

    Online Health Services Visit: App Store or Google Play to download the app

      Customer Services Centre
      Can’t find the answer online or simply prefer to contact us directly? Our Customer Services Team are there to help you.

      •  0333 207 5563 (9am to 5.30pm- Monday to Friday, excluding public holidays)
      •  support@lifeprotection.hsbc.co.uk
      •  Customer Services Centre HSBC Life (UK) Limited, PO Box 1032, St. Albans, Hertfordshire, AL1 9QG

      Investments

      If you have any questions regarding your HSBC Onshore Investment Bond, would like a current valuation or want to make a change to your investment, our Customer Support Team is here to help you.

      •  0345 603 9164 (9am to 5.30pm – Monday to Friday, excluding public holidays)
      •  servicing@bond.hsbc.co.uk
      •  HSBC Onshore Investment Bond Team, HSBC Life (UK) Limited, PO Box 1053, St. Albans, Hertfordshire, AL1 9QG

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